As some of you may know, and have experienced, Zuku has been down since
late Friday. Communication has been nonexistent and even when you finally
get through to customer care after several minutes of hold you don’t get
any timelines on the restoration of service.
This has led me to looking through a few of the CA’s reports looking to see
if there’s any data on down times and other metrics that a home internet
provider might be measured on. I couldn’t find any.
Does anyone know if the CA collects such data? If they do, where is it
located? If not, what do they collect on home internet connections? If this
data doesn’t exist with CA does it exist somewhere else? I’d really like to
change my provider using some data rather than anecdotal evidence.
What are the other measures I can take, other than reporting to the CA,
about this? A credit on lost days of internet feels like it’s too cheap a
consequence for what I’ve been going through.