This week, Mr John Walubengo discusses the digitization of government
services in Kenya, where over 5,000 public sector services have already
been digitized and made accessible online.
While this provides convenience and cost reduction to citizens, he argues
that there is still much room for improvement.
The data that could help citizens make important decisions are buried deep
in government departmental silos and is not easily accessible. He suggests
that the next step for the government should be to focus on data governance
and breaking down departmental data silos to make this information more
easily accessible to citizens.
He looks forward to hearing your feedback on the same.