eCitizen Service Down

Dear Victor,

I have passed your concern to our Applications Team.They will get in touch
with you.


On Mon, Jan 15, 2018 at 6:01 AM, Kelvin Kariuki via kictanet <> wrote:

> I have been trying it since morning, it gives this error:
> \”503 Service UnavailableNo server is available to handle this request.\”
> Its time they commit to a serious Service Level Agreement. Of late the
> downtime has been frequent, I have been in the process of registering a
> company and most of the time the service is not available. As a community,
> we are supposed to speak up about this to save the millions of Kenyans
> suffering from this inconvenience.
> The 503 Service Unavailable error is an HTTP status code that means the
> web site\’s server is simply not available right now. *Most of the time,
> it occurs because the server is too busy or because there\’s maintenance
> being performed on it*… Read on:
> 503-service-unavailable-explained-2622940
> The error is most likely caused by simultaneous access by millions of
> Kenyans, the servers they have can\’t handle that amount of traffic. They
> should upgrade their data center. A Service Level Agreement will enforce
> them to do that and Kenyans will get a convenient service.
> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <
>> wrote:
>> Hi Listers,
>> Anyone noticed that the ecitizen portal is down. I\’m not sure how
>> frequently this happens but what\’s the acceptable downtime for such a
>> critical service. Or should we go back to manual backup?
>> Victor
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