eCitizen Convenience Fee

While most of Kenyans’ concern about the government merging its PayBill
number was on how reliable the process would be, the last two moves –
school fee and meal payments – have revived debate about the Ksh.50
convenience fee one is charged when paying for services on the platform.

Nearly 10 years after the introduction of eCitizen in 2014, the convenience
fee is still shrouded in mystery.

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