Spam callers

I wonder what’s the way forward for this:

This morning I received a call from a lady called Maureen. She claimed to
be calling from Safaricom while the number used was 020 2082004.
She asked questions about registration of my safaricom line. She claimed
she needed to confirm all my details as per my file in safaricom. If the
details did not match, my line would be suspended and issued to another
(given)name.
So going through the ordeal and finally asking her to suspend the line, I
communicated with my spouse and learnt that all members of the family who
were listed as next of kin or as alternate numbers had been called
simultaneously.
As soon as I ended the call with her, I received a text message from
Safaricom confirming my registered lines.

So my question:
How did she have all the details
What does one do about such spammers

I tweeted @DCI and @Safaricom_Care but to no avail.

Would like to know my data privacy rights in this situation.

Thanking you
Kind Regards

Anuradha Khoda, PhD Information Systems
www.linkedin.com/in/anuradha-khoda

On Thu, 1 Dec 2022, 10:23 tevin mwenda via KICTANet, <
kictanet@lists.kictanet.or.ke> wrote:

> Dear listers,
>
> The Kenyan Government launched the much hyped hustler fund a digital
> lending platform. Credit will be accessible through various lending
> platforms such as M-PESA. Out of curiosity I can not help but wonder what
> are the data protection implications of the system. For example what data
> will be used as baseline to determine your credit worthiness. Is it data
> held by government, credit reference bureaus, the lending companies or we
> are starting from scratch ? Who will be the main data controller of the
> data collected is it government is it the companies. If it’s the government
> how much data will they have on Kenya and their credit worthiness and what
> are the implications of that. Who will store this data? Are their any data
> sharing agreements in place between the entities involved. What data
> subject rights have been provided and does the consumer understand them? It
> will be intresting to see how this develops and the discussion from a data
> protection perspective.
>
>
> nation.africa/kenya/news/game-changer-president-unveils-hustler-fund-today-4037806
>
> —
> Kind Regards
>
> Tevin Mwenda Gitonga
>