On Fri, 10 Jul 2020 at 17:03, Victor Kapiyo via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> Hi Listers
> I saw someone complaining about sim swap fraud online. Other than users
> being advised to call Safaricom customer service, would anyone know what
> the Communications Authority is doing about this?
> Also, has anyone ever tried to do a Mpesa paybill reversal successfully.
> Seems like the reversal service does not work for payments made to
> businesses and well, tunaomba Serikali.

If the reversal is initiated by the receiving merchants, it works smoothly.
But the customer cannot reverse for obvious reasons.

Mwendwa Kivuva, Nairobi, Kenya

> Victor
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