Safaricom introduced a new extra security feature that alerts you via SMS
(707) whenever someone tries to register a line using your National ID.
This I think was a great initiative. And on your question on M-pesa
paybill, according to its FAQs, \”Safaricom is not authorized to carry out
LIPA NA M-PESA reversals unless they receive official communication from
the merchant.\” Or one can call 234 if sent to the wrong sender.

*Kind Regards,*

*David Indeje *
+254 (0) 711 385 945 | +254 (0) 734 024 856

Website: Khusoko <>


On Fri, 10 Jul 2020 at 17:06, Victor Kapiyo via kictanet <> wrote:

> Hi Listers
> I saw someone complaining about sim swap fraud online. Other than users
> being advised to call Safaricom customer service, would anyone know what
> the Communications Authority is doing about this?
> Also, has anyone ever tried to do a Mpesa paybill reversal successfully.
> Seems like the reversal service does not work for payments made to
> businesses and well, tunaomba Serikali.
> Victor
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