Safaricom repossessing numbers (What the heck!)
Hi Grace,
How will talking to the perpetrator of this offence solve the issue? I
think that this discussion is better held with Ministry of Information –
especially because of their recent obsession with digital identity
management. Once a clear, policy level position is arrived at, it would be
trivial for CA to instruct operators accordingly.
This is not just a consumer issue – it impinges on constitutional rights.
Thanks,
Brian
On Thu, Sep 24, 2020 at 3:10 PM Grace Githaiga via kictanet <
[email protected]> wrote:
> Hi Brian
>
> This debate is still alive. You may have missed the communication on \’Talk
> to series\’. We are finalizing plans on when to hold \’Talk to Safaricom\’
> where all your concerns will be addressed. All the queries raised that
> Steve did not respond to will be tackled.
>
> Stay tuned for the dates.
>
>
> ———————————————————————————-
>
> *Grace Githaiga*
>
> Twitter: @ggithaiga
>
> Skype: gracegithaiga
>
> Linkedin: www.linkedin.com/in/gracegithaiga
>
>
> .*..**the most important office in a democracy is the citizen. So, you
> see, that’s what our democracy demands. It needs you!—-Barrack Obama.*
>
> ——————————
> *From:* kictanet
> [email protected]>
> *Sent:* 22 September 2020 12:22 PM
> *To:* [email protected] <[email protected]>
> *Cc:* Brian Nyali <[email protected]>
> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
>
> Good afternoon,
>
> I have keenly followed this thread and unfortunately it has gone cold. I
> really hope this conversation and issues highlighted won\’t just end here
> in our inbox or as an archived thread.
> *To the CA team and Telcos;* can there be better ways of handling this
> because it is an everyday problem that we continue to face and the damage
> that can be done/ is being done is costly to those affected.
>
> On Thu, 17 Sep 2020 at 07:33, Grace Mutung\’u via kictanet <
> [email protected]> wrote:
>
> Accidental Airbnb account takeover linked to recycled phone numbers
> The article shows the extent of recycled phone numbers problem. It gives
> tips to app owners and developers on dealing with the problem. But
> ultimately, telecos have to recognise that the phone number is used as a
> digital identity for authentication. They have to find better ways of
> getting consumers to delink their number from linked services before
> retiring /recycling a number.
> Link to article:
> www.scmagazine.com/home/security-news/vulnerabilities/accidental-airbnb-account-takeover-linked-to-recycled-phone-numbers/
>
> On Thursday, 10 September 2020, Keith Andere via kictanet <
> [email protected]> wrote:
>
> Listers,
>
> I cannot articulate this important discourse better than what colleagues
> have already shared, Indeed these are only a tip of the iceberg as far as
> this mess goes. it is totally unfortunate. I would be interested to know,
> what is safaricom\’s policy on right to be forgotten for the subscriber who
> loses their number(s)?
>
> Best
> Keith
>
> On Thu, Sep 10, 2020 at 8:54 AM Solomon Mbũrũ Kamau via kictanet <
> [email protected]> wrote:
>
> Dear all,
>
> Safaricom and all telcos should ensure that consumers do not lose their
> details, without informing them. It\’s unfortunate that when one is outside
> the country loses a number, which is connected to almost every online
> service.
>
> Let\’s hear, from any telcos or the regulator\’s representative onlist.
>
>
>
> On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet <
> [email protected]> wrote:
>
> Ndugu Brian & Listers!
>
> That is just wrong! Well, it happened to me to! But it’s my US No. that
> was used remotely! My Facebook Account was HACKED and too much drama
> happened! I SHUT MY FB ASAP!
>
> That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100%
> IDENTITY THEFT and you should move to court to RECLAIM your no.! How much
> MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S
> WHATSAPP!
>
> Pole Tena,
> Dr. Maria Ngunyi
>
> On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet <
> [email protected]> wrote:
>
> The person who Safaricom gave my line to just changed by Facebook
> password… I had to act very fast to interrupt the takeover of my account
> and re-change the password.
>
> This is insane! See below… I am in Malawi so imagine if I didn\’t just
> happen to be looking at my email when the alert came in?
> [image: image.png]
>
>
> On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet <
> [email protected]> wrote:
>
> The more and more I read sentiments here the more and more I see a case
> for a class-action suit against Safaricom. I thought I had suffered alone,
> I am glad I\’m not alone.
>
> Warm regards,
>
> Edwin Kiama
>
> Thoughts become things… choose the good ones!
>
>
>
>
> *—————————————————————————————————————————–
> *
> *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur,
> Strategic Planning & Organizational Development* *Facilitator, Strategic *
> *Communications,** Movement Building Coach, Human Rights Defender, *
>
> *#DevolutionIsRevolution Champion. *
>
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> www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/
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>
> \”Never doubt that a small group of thoughtful, committed people can change
> the world. Indeed, it is the only thing that ever has.\” *~Margaret Mead*
>
>
> On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet <
> [email protected]> wrote:
>
> I agree with Washington\’s sentiments, especially given that Safaricom\’s
> biggest earnings come from data and Mpesa. Furthermore, in some countries,
> the numbers often revoked are not even registered, as in those lines one
> acquires at the airport from a vending machine. But in Kenya where we have
> by law have to register each number, the terms of qualifies as an active
> use should be reviewed given all the arguments that have been raised
> concerning identity, privacy and security issues,
> Best
> Beryl
>
>
> On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet <
> [email protected]> wrote:
>
> This is all well n good. The blanket of transactions then needs to include
> mpesa tx.
>
> On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, <
> [email protected]> wrote:
>
> Hi Brian,
>
>
>
> We are very sorry for your experience, and thank you for taking time to
> discuss the matter with us and also raise it in this forum.
>
>
>
> For some context, Safaricom’s adheres to global best practice as set out
> by the ITU who state that a mobile number assigned to you should be topped
> up at least once every 90 days in order to be considered an active
> customer. Further, the Communications Authority’s reporting requirements
> indicate that a number needs to undertakes a chargeable transaction within
> 90 day period for it to be considered active. This includes, the making of
> any chargeable outbound calls, sending chargeable SMSes, accessing mobile
> data services or re-charging of your account.
>
>
>
> This is because numbering resources are limited, hence necessitating their
> efficient use by Mobile Network Operators (MNOs). Notably, MNOs have now
> exhausted the 07XXXXXXXX series, requiring the addition of the 01XXXXXXXX
> for mobile subscribers. Related to this, Safaricom and other MNOs need to
> demonstrate to the CA that existing numbers allocated to them are active
> and in use prior to being allocated a new mobile prefix. As a result of
> this, unfortunately MNOs are unable to accommodate indefinite assignment of
> numbers to customers, particularly where there is no usage.
>
>
>
> To communicate the above to our customers, we clearly state in our
> Conditions of Use of our Services that customers are required to have a
> chargeable transaction within 120 days (an extra 30 days over and above the
> standard 90 days) in order to keep their numbers active. In the absence of
> the same, the Conditions further state that we reserve the right to
> deactivate and recycle the number assigned to a customer due to inactivity.
>
>
>
> In your particular case, we note that you had not topped up the number
> since November 22nd 2019. We further note that there was no chargeable
> transaction for a period of at least 120 days. We sent you several
> notifications via SMS (at least three according to our customer care team)
> before the number was recycled to request that you recharge so that it did
> not expire. These notifications are standard practice for all customers
> whose numbers are in a similar state.
>
>
>
> Regarding the identity issue, we encourage all customers to ensure their
> relevant number remains active for as long as they may need it. It is also
> worth mentioning that several of the sites you have mentioned also have
> alternate means to enable users to either change their number to a new one,
> or to switch their authentication method as necessary.
>
>
>
> I am available to engage further with you on this if needed.
>
>
>
> Thanks
>
>
>
> Steve
>
> *Chief Corporate Affairs Officer*
>
> *Safaricom PLC*
>
>
>
>
>
> *From:* kictanet
> via kictanet
> *Sent:* Monday, September 7, 2020 2:13 PM
> *To:* Stephen Chege <[email protected]>
> *Cc:* Brian Munyao Longwe <[email protected]>
> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the heck!)
>
>
>
> This is clearly a (big) problem.
>
>
>
> I sincerely hope that folk at MOICT and CA are following this discussion.
> This is squarely a policy/regulatory issue. SAfaricom is not going to
> \”help\” anyone of their own volition.
>
>
>
> Mblayo
>
>
>
> On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet <
> [email protected]> wrote:
>
> Interesting subject. I bought a line recently, and I now get reminder
> texts from Dlight that are meant for someone named Jane Kosgei reminding
> her to make daily payments. The line was also used to take a loan on
> Branch, who are also sending reminders that this needs to be paid. It was
> used to set up a Facebook account, and Lord knows which other accounts I am
> yet to discover.
>
> As far as I\’m concerned, I bought a new line, and it\’s not my job to reach
> out to these people and ask them to remove my number. I\’ve tried with
> Dlight, but they still send texts every day. The service provider should
> alert you when you buy a new line showing which services it is subscribed
> to, or is this too much to ask?
>
>
>
> *Eric Mugendi*
>
> about.me/mugendi
>
> [image: Image removed by sender. Eric Mugendi on about.me]
>
>
>
>
>
>
>
> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet <
> [email protected]> wrote:
>
> I remember losing a number that way before mpesa became a thing. The
> inconvenience was simple, notifying people of your change in number, losing
> a few deals and life resumed. Not so much anymore with mpesa, ecitizen,
> KRA, and many other 2FA services being linked to this number.
>
>
>
> I believe with Mpesa effectively acting as a bank account for people now,
> the current quiet 6 month countdown is not very ergonomic. With people
> using other providers as primary and keeping the safaricom line as
> secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification
> methods on this pending loss of line. I mean we get birthday texts, it is
> not any more difficult to implement.
>
>
>
> Either by sending emails a month to expiry, texts to your primary line
> (the saf one in this case) and/or a secondary line. Even option for next of
> kin. This gives one an option to salvage the issue before it turns quite
> tumultuous. With our numbers being our identity in very many services.
>
>
>
> I remember Big Green was handing over KSh. 500m of unclaimed assets to
> UFAA a short while ago, so there is alot done right, this just needs mild
> sanding.
>
>
>
> Regards.
>
>
>
> On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet <
> [email protected]> wrote:
>
> Listers,
>
>
>
> I think it might be good to give a right to reply to Safaricom on this
> issue, not sure if Steve is still on the list or if this issue has been
> brought to his attention. I personally would like to be educated on the
> current state of affairs.Many folks are buying simcards for frivolous
> reasons and throwing them away, i guess it is a tough balance for the
> Telcos and
>
>
>
> On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, <
> [email protected]> wrote:
>
> Pole sana Brian,
>
>
>
> On this one, many people can relate. I look forward to a solution that
> will ensure we get to keep our lines and have to give express authority to
> have the same transfered.
>
>
>
> Wainaina
>
>
>
> On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, <
> [email protected]> wrote:
>
> Totally agree with you Maria!
>
>
>
> On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet <
> [email protected]> wrote:
>
> Hi Brian and Listers:
>
>
>
> That’s odd but understandable. Have had my Safcom for the 20 years I have
> been Washington DC Diaspora and yes there are times I have been gone for
> several months fortunately not YEARS at a go!
>
>
>
> So the secret is just loading enough airtime and doing one small
> transaction like buying airtime once a month!
>
>
>
> I did however have a shocking one with my Telkom Kenya line I have used
> for 18 months 0770722018 just rudely assigned to someone else yet I was
> MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE
> OPTION!
>
>
>
> Our Telcos can be RIDICULOUS in “FOLLOWING†set out regulations in a VERY
> SELECTIVE MANNER!
>
>
>
> My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That one
> fight it out hata kama ni KORTINI!
>
>
>
> My two cents take on the matter!
>
>
>
> Baraka,
>
> Maria
>
> On Friday, September 4, 2020, Brian Munyao Longwe via kictanet <
> [email protected]> wrote:
>
> Hi folk,
>
>
>
> It\’s been a long time. I hope you are all well?
>
>
>
> So – mimi niko na issue.
>
>
>
> My Safaricom number 0715964281 has apparently been repossessed and sold to
> someone else. The other day I opened up my Safaricom app to send some
> m-pesa to my daughter as she transits through Nairobi from Malaysia and
> shock on me! It displayed the name as \”Beatrice Chelangat\”
>
>
>
> As many of you know – I have been \”diaspora\” for a good number of years
> (close to 9) and am currently based in Malawi. I went to the Kenyans in
> Malawi Whatsapp group and mentioned the issue and was told that my line is
> gone because I failed to top up in over 6 months. (This is very true, I
> think the last time I used the line was more than 8 months ago).
>
>
>
> What I find surprising is that this has never been a problem in the
> preceding 9+ years that I have been diaspora. My line has many times gone
> more than 6,7,8 months without a topup – but always \”wakes up\” when I load
> airtime. And m-pesa has always worked. What gives?
>
>
>
> I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and
> many other digital assets / identity related items are linked to this
> number which I have had for the past 15+ years. My digital identity (and
> that of many others in similar predicament) is at risk. How did CA allow
> this kind of reappropriation to happen without an extensive process?
>
>
>
> I would expect that at a minimum – after the expiry of a period of
> non-use, and several alerts sent to the number Safaricom (or any other
> mobile operator) should publish a gazette notice listing numbers (and
> associated registered persons) they want to deactivate/repossess and allow
> a period (3 months?) for the owners to claim their number. At the end of
> this period then admittedly no one should complain.
>
>
>
> Otherwise as far as I am concerned I have just been the victim of a
> sim-cloning scam perpetrated by the same company that provides me with the
> telecoms service!
>
>
>
> I would like to hear what the thoughts of the many much brighter people
> than me on this group are….
>
>
>
> Best regards,
>
>
>
> Mblayo
>
>
>
>
>
>
>
> —
>
>
> **************************** Dr. Mary Ngunyi*
>
> *Afrika ICT Strategies Inc.*
>
> *Technology Consultant*
>
> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
>
> *[email protected] <[email protected]> *
>
>
>
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>
>
> C2 – Safaricom Internal
>
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> not spam, do not market your wares or qualifications.
>
>
>
> —
> Beryl
> ***********************************************
> Beryl Aidi
> Freelance Campaign and Communication Specialist
> Skype: beryl.aidi
> Twitter: @thespannergal
>
> Darkness cannot put out the Light. It can only make God brighter. —Author
> Unknown.
>
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> —
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>
> **************************** Dr. Mary Ngunyi *
> *Afrika ICT Strategies Inc.*
> *Technology Consultant*
> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
> *[email protected] <[email protected]> *
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
> —
> Keith Andere
> Internet Governance | Policy | Cyber Peace & Security | Sustainable
> Development
> W: wa.me/+254722565212 <wa.me/254722565212>
> E: [email protected] / [email protected]
> Twitter: @AndereKE
> Skype: Keithess
> LinkedIn <www.linkedin.com>
> [image: linkedin icon] <www.linkedin.com/ke/andereke> [image:
> twitter icon]
> *Please consider the data privacy and confidentiality of this e-mail or
> it\’s contents.*
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>
>
> —
> Grace Mutung\’u
> Skype: gracebomu
> @Bomu
> PGP ID : 0x33A3450F
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
> —
>
> *Kind regards, *
> *Brian M. Nyali.*
> _______________________________________________
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>
> Unsubscribe or change your options at
> lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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