Dear all,

Safaricom and all telcos should ensure that consumers do not lose their
details, without informing them. It\’s unfortunate that when one is outside
the country loses a number, which is connected to almost every online
service.

Let\’s hear, from any telcos or the regulator\’s representative onlist.

On Wed, 9 Sep 2020 at 22:37, maria@afrikaict via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> Ndugu Brian & Listers!
>
> That is just wrong! Well, it happened to me to! But it’s my US No. that
> was used remotely! My Facebook Account was HACKED and too much drama
> happened! I SHUT MY FB ASAP!
>
> That one of yours Ndugu Brian, it ain’t an innocent mistake! That’s 100%
> IDENTITY THEFT and you should move to court to RECLAIM your no.! How much
> MPESA is that person collecting purporting to be BRIAN LONGWE? THAT’S
> WHATSAPP!
>
> Pole Tena,
> Dr. Maria Ngunyi
>
> On Wednesday, September 9, 2020, Brian Munyao Longwe via kictanet <
> kictanet@lists.kictanet.or.ke> wrote:
>
>> The person who Safaricom gave my line to just changed by Facebook
>> password… I had to act very fast to interrupt the takeover of my account
>> and re-change the password.
>>
>> This is insane! See below… I am in Malawi so imagine if I didn\’t just
>> happen to be looking at my email when the alert came in?
>> [image: image.png]
>>
>>
>> On Tue, Sep 8, 2020 at 8:00 AM Mutemi wa Kiama via kictanet <
>> kictanet@lists.kictanet.or.ke> wrote:
>>
>>> The more and more I read sentiments here the more and more I see a case
>>> for a class-action suit against Safaricom. I thought I had suffered alone,
>>> I am glad I\’m not alone.
>>>
>>> Warm regards,
>>>
>>> Edwin Kiama
>>>
>>> Thoughts become things… choose the good ones!
>>>
>>>
>>>
>>>
>>>
>>> *—————————————————————————————————————————–*
>>> *Public Intellectual, Social Justice *& Social Accountability *Entrepreneur,
>>> Strategic Planning & Organizational Development* *Facilitator,
>>> Strategic **Communications,** Movement Building Coach, Human Rights
>>> Defender, *
>>>
>>> *#DevolutionIsRevolution Champion.*
>>>
>>> *The Wanjiku Agenda Kenya Foundation (WAKenya)*Ordinary, fearless
>>> Kenyans.
>>> www.linkedin.com/in/edwin-mutemi-wa-kiama-1aa51615/
>>> Sauti Ya Wanjiku Social Movement www.sautiyawanjiku.com
>>> www.facebook.com/wanjikurevolutionkenya
>>> https://twitter.com/WanjikuRevolt
>>> https://twitter.com/MutemiWaKiama
>>> www.scribd.com/wmkenya
>>>
>>> \”Never doubt that a small group of thoughtful, committed people can
>>> change the world. Indeed, it is the only thing that ever has.\”
>>> *~Margaret Mead*
>>>
>>>
>>> On Tue, Sep 8, 2020 at 8:31 AM Beryl Aidi via kictanet <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>>> I agree with Washington\’s sentiments, especially given that Safaricom\’s
>>>> biggest earnings come from data and Mpesa. Furthermore, in some countries,
>>>> the numbers often revoked are not even registered, as in those lines one
>>>> acquires at the airport from a vending machine. But in Kenya where we have
>>>> by law have to register each number, the terms of qualifies as an active
>>>> use should be reviewed given all the arguments that have been raised
>>>> concerning identity, privacy and security issues,
>>>> Best
>>>> Beryl
>>>>
>>>>
>>>> On Mon, Sep 7, 2020 at 11:36 PM Odhiambo Washington via kictanet <
>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>
>>>>> This is all well n good. The blanket of transactions then needs to
>>>>> include mpesa tx.
>>>>>
>>>>> On Mon, 7 Sep 2020, 16:21 Stephen Chege via kictanet, <
>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>
>>>>>> Hi Brian,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We are very sorry for your experience, and thank you for taking time
>>>>>> to discuss the matter with us and also raise it in this forum.
>>>>>>
>>>>>>
>>>>>>
>>>>>> For some context, Safaricom’s adheres to global best practice as set
>>>>>> out by the ITU who state that a mobile number assigned to you should be
>>>>>> topped up at least once every 90 days in order to be considered an active
>>>>>> customer. Further, the Communications Authority’s reporting requirements
>>>>>> indicate that a number needs to undertakes a chargeable transaction within
>>>>>> 90 day period for it to be considered active. This includes, the making of
>>>>>> any chargeable outbound calls, sending chargeable SMSes, accessing mobile
>>>>>> data services or re-charging of your account.
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is because numbering resources are limited, hence necessitating
>>>>>> their efficient use by Mobile Network Operators (MNOs). Notably, MNOs have
>>>>>> now exhausted the 07XXXXXXXX series, requiring the addition of the
>>>>>> 01XXXXXXXX for mobile subscribers. Related to this, Safaricom and other
>>>>>> MNOs need to demonstrate to the CA that existing numbers allocated to them
>>>>>> are active and in use prior to being allocated a new mobile prefix. As a
>>>>>> result of this, unfortunately MNOs are unable to accommodate indefinite
>>>>>> assignment of numbers to customers, particularly where there is no usage.
>>>>>>
>>>>>>
>>>>>>
>>>>>> To communicate the above to our customers, we clearly state in our
>>>>>> Conditions of Use of our Services that customers are required to have a
>>>>>> chargeable transaction within 120 days (an extra 30 days over and above the
>>>>>> standard 90 days) in order to keep their numbers active. In the absence of
>>>>>> the same, the Conditions further state that we reserve the right to
>>>>>> deactivate and recycle the number assigned to a customer due to inactivity.
>>>>>>
>>>>>>
>>>>>>
>>>>>> In your particular case, we note that you had not topped up the
>>>>>> number since November 22nd 2019. We further note that there was no
>>>>>> chargeable transaction for a period of at least 120 days. We sent you
>>>>>> several notifications via SMS (at least three according to our customer
>>>>>> care team) before the number was recycled to request that you recharge so
>>>>>> that it did not expire. These notifications are standard practice
>>>>>> for all customers whose numbers are in a similar state.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regarding the identity issue, we encourage all customers to ensure
>>>>>> their relevant number remains active for as long as they may need it. It is
>>>>>> also worth mentioning that several of the sites you have mentioned also
>>>>>> have alternate means to enable users to either change their number to a new
>>>>>> one, or to switch their authentication method as necessary.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I am available to engage further with you on this if needed.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>> Steve
>>>>>>
>>>>>> *Chief Corporate Affairs Officer*
>>>>>>
>>>>>> *Safaricom PLC*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* kictanet >>>>>> safaricom.co.ke@lists.kictanet.or.ke> *On Behalf Of *Brian Munyao
>>>>>> Longwe via kictanet
>>>>>> *Sent:* Monday, September 7, 2020 2:13 PM
>>>>>> *To:* Stephen Chege <SChege@Safaricom.co.ke>
>>>>>> *Cc:* Brian Munyao Longwe <blongwe@gmail.com>
>>>>>> *Subject:* Re: [kictanet] Safaricom repossessing numbers (What the
>>>>>> heck!)
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is clearly a (big) problem.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I sincerely hope that folk at MOICT and CA are following this
>>>>>> discussion. This is squarely a policy/regulatory issue. SAfaricom is not
>>>>>> going to \”help\” anyone of their own volition.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mblayo
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Sep 7, 2020 at 11:24 AM Eric Mugendi via kictanet <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Interesting subject. I bought a line recently, and I now get reminder
>>>>>> texts from Dlight that are meant for someone named Jane Kosgei reminding
>>>>>> her to make daily payments. The line was also used to take a loan on
>>>>>> Branch, who are also sending reminders that this needs to be paid. It was
>>>>>> used to set up a Facebook account, and Lord knows which other accounts I am
>>>>>> yet to discover.
>>>>>>
>>>>>> As far as I\’m concerned, I bought a new line, and it\’s not my job to
>>>>>> reach out to these people and ask them to remove my number. I\’ve tried with
>>>>>> Dlight, but they still send texts every day. The service provider should
>>>>>> alert you when you buy a new line showing which services it is subscribed
>>>>>> to, or is this too much to ask?
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Eric Mugendi*
>>>>>>
>>>>>> about.me/mugendi
>>>>>>
>>>>>> [image: Image removed by sender. Eric Mugendi on about.me]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, 7 Sep 2020 at 11:11, simiyu mse via kictanet <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> I remember losing a number that way before mpesa became a thing. The
>>>>>> inconvenience was simple, notifying people of your change in number, losing
>>>>>> a few deals and life resumed. Not so much anymore with mpesa, ecitizen,
>>>>>> KRA, and many other 2FA services being linked to this number.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I believe with Mpesa effectively acting as a bank account for people
>>>>>> now, the current quiet 6 month countdown is not very ergonomic. With people
>>>>>> using other providers as primary and keeping the safaricom line as
>>>>>> secondary/mpesa/ecitizen etc, it is time Safaricom introduced notification
>>>>>> methods on this pending loss of line. I mean we get birthday texts, it is
>>>>>> not any more difficult to implement.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Either by sending emails a month to expiry, texts to your primary
>>>>>> line (the saf one in this case) and/or a secondary line. Even option for
>>>>>> next of kin. This gives one an option to salvage the issue before it turns
>>>>>> quite tumultuous. With our numbers being our identity in very many services.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I remember Big Green was handing over KSh. 500m of unclaimed assets
>>>>>> to UFAA a short while ago, so there is alot done right, this just needs
>>>>>> mild sanding.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Sep 5, 2020, 1:30 PM Barrack Otieno via kictanet <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Listers,
>>>>>>
>>>>>>
>>>>>>
>>>>>> I think it might be good to give a right to reply to Safaricom on
>>>>>> this issue, not sure if Steve is still on the list or if this issue has
>>>>>> been brought to his attention. I personally would like to be educated on
>>>>>> the current state of affairs.Many folks are buying simcards for frivolous
>>>>>> reasons and throwing them away, i guess it is a tough balance for the
>>>>>> Telcos and
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 5 Sep 2020, 10:16 am Wainaina Mungai via kictanet, <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Pole sana Brian,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On this one, many people can relate. I look forward to a solution
>>>>>> that will ensure we get to keep our lines and have to give express
>>>>>> authority to have the same transfered.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Wainaina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 5 Sep 2020, 08:21 Twahir Hussein Kassim via kictanet, <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Totally agree with you Maria!
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Sep 4, 2020, 10:37 PM maria@afrikaict via kictanet <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Hi Brian and Listers:
>>>>>>
>>>>>>
>>>>>>
>>>>>> That’s odd but understandable. Have had my Safcom for the 20 years I
>>>>>> have been Washington DC Diaspora and yes there are times I have been gone
>>>>>> for several months fortunately not YEARS at a go!
>>>>>>
>>>>>>
>>>>>>
>>>>>> So the secret is just loading enough airtime and doing one small
>>>>>> transaction like buying airtime once a month!
>>>>>>
>>>>>>
>>>>>>
>>>>>> I did however have a shocking one with my Telkom Kenya line I have
>>>>>> used for 18 months 0770722018 just rudely assigned to someone else yet I
>>>>>> was MOSTLY in Kenya and used this LINE DAILY as the BETTER MORE AFFORDABLE
>>>>>> OPTION!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Our Telcos can be RIDICULOUS in “FOLLOWING” set out regulations in a
>>>>>> VERY SELECTIVE MANNER!
>>>>>>
>>>>>>
>>>>>>
>>>>>> My SAFCOM MY MAISHA MY IDENTITY! I feel for you Ndugu Longwe, That
>>>>>> one fight it out hata kama ni KORTINI!
>>>>>>
>>>>>>
>>>>>>
>>>>>> My two cents take on the matter!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Baraka,
>>>>>>
>>>>>> Maria
>>>>>>
>>>>>> On Friday, September 4, 2020, Brian Munyao Longwe via kictanet <
>>>>>> kictanet@lists.kictanet.or.ke> wrote:
>>>>>>
>>>>>> Hi folk,
>>>>>>
>>>>>>
>>>>>>
>>>>>> It\’s been a long time. I hope you are all well?
>>>>>>
>>>>>>
>>>>>>
>>>>>> So – mimi niko na issue.
>>>>>>
>>>>>>
>>>>>>
>>>>>> My Safaricom number 0715964281 has apparently been repossessed and
>>>>>> sold to someone else. The other day I opened up my Safaricom app to send
>>>>>> some m-pesa to my daughter as she transits through Nairobi from Malaysia
>>>>>> and shock on me! It displayed the name as \”Beatrice Chelangat\”
>>>>>>
>>>>>>
>>>>>>
>>>>>> As many of you know – I have been \”diaspora\” for a good number of
>>>>>> years (close to 9) and am currently based in Malawi. I went to the Kenyans
>>>>>> in Malawi Whatsapp group and mentioned the issue and was told that my line
>>>>>> is gone because I failed to top up in over 6 months. (This is very true, I
>>>>>> think the last time I used the line was more than 8 months ago).
>>>>>>
>>>>>>
>>>>>>
>>>>>> What I find surprising is that this has never been a problem in the
>>>>>> preceding 9+ years that I have been diaspora. My line has many times gone
>>>>>> more than 6,7,8 months without a topup – but always \”wakes up\” when I load
>>>>>> airtime. And m-pesa has always worked. What gives?
>>>>>>
>>>>>>
>>>>>>
>>>>>> I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts
>>>>>> and many other digital assets / identity related items are linked to this
>>>>>> number which I have had for the past 15+ years. My digital identity (and
>>>>>> that of many others in similar predicament) is at risk. How did CA allow
>>>>>> this kind of reappropriation to happen without an extensive process?
>>>>>>
>>>>>>
>>>>>>
>>>>>> I would expect that at a minimum – after the expiry of a period of
>>>>>> non-use, and several alerts sent to the number Safaricom (or any other
>>>>>> mobile operator) should publish a gazette notice listing numbers (and
>>>>>> associated registered persons) they want to deactivate/repossess and allow
>>>>>> a period (3 months?) for the owners to claim their number. At the end of
>>>>>> this period then admittedly no one should complain.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Otherwise as far as I am concerned I have just been the victim of a
>>>>>> sim-cloning scam perpetrated by the same company that provides me with the
>>>>>> telecoms service!
>>>>>>
>>>>>>
>>>>>>
>>>>>> I would like to hear what the thoughts of the many much brighter
>>>>>> people than me on this group are….
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mblayo
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> —
>>>>>>
>>>>>>
>>>>>> **************************** Dr. Mary Ngunyi*
>>>>>>
>>>>>> *Afrika ICT Strategies Inc.*
>>>>>>
>>>>>> *Technology Consultant*
>>>>>>
>>>>>> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
>>>>>>
>>>>>> *mariangunyi@gmail.com <mariangunyi@gmail.com> *
>>>>>>
>>>>>>
>>>>>>
>>>>>> This message contains privileged information protected under
>>>>>> INTERNATIONAL privacy and security laws. If you receive this message by
>>>>>> error do not circulate it, it is an infringement on Afrika ICT Strategies
>>>>>> Inc., and the writer\’s personal privacy and data protection rights.
>>>>>> Destroy and do not CIRCULATE. If this message reaches you by error, please
>>>>>> destroy and do not FORWARD
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
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>>>>>> _______________________________________________
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>>>>>> platform for people and institutions interested and involved in ICT policy
>>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>> behaviors online that you follow in real life: respect people\’s times and
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>>>>>> _______________________________________________
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>>>>>> platform for people and institutions interested and involved in ICT policy
>>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>> behaviors online that you follow in real life: respect people\’s times and
>>>>>> bandwidth, share knowledge, don\’t flame or abuse or personalize, respect
>>>>>> privacy, do not spam, do not market your wares or qualifications.
>>>>>>
>>>>>> _______________________________________________
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>>>>>> platform for people and institutions interested and involved in ICT policy
>>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>> behaviors online that you follow in real life: respect people\’s times and
>>>>>> bandwidth, share knowledge, don\’t flame or abuse or personalize, respect
>>>>>> privacy, do not spam, do not market your wares or qualifications.
>>>>>>
>>>>>> _______________________________________________
>>>>>> kictanet mailing list
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>>>>>>
>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>> platform for people and institutions interested and involved in ICT policy
>>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>> behaviors online that you follow in real life: respect people\’s times and
>>>>>> bandwidth, share knowledge, don\’t flame or abuse or personalize, respect
>>>>>> privacy, do not spam, do not market your wares or qualifications.
>>>>>>
>>>>>> _______________________________________________
>>>>>> kictanet mailing list
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>>>>>>
>>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>>> platform for people and institutions interested and involved in ICT policy
>>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>> behaviors online that you follow in real life: respect people\’s times and
>>>>>> bandwidth, share knowledge, don\’t flame or abuse or personalize, respect
>>>>>> privacy, do not spam, do not market your wares or qualifications.
>>>>>>
>>>>>>
>>>>>>
>>>>>> C2 – Safaricom Internal
>>>>>>
>>>>>> _______________________________________________
>>>>>> kictanet mailing list
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>>>>>> platform for people and institutions interested and involved in ICT policy
>>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>>
>>>>>> KICTANetiquette : Adhere to the same standards of acceptable
>>>>>> behaviors online that you follow in real life: respect people\’s times and
>>>>>> bandwidth, share knowledge, don\’t flame or abuse or personalize, respect
>>>>>> privacy, do not spam, do not market your wares or qualifications.
>>>>>>
>>>>> _______________________________________________
>>>>> kictanet mailing list
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>>>>>
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>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder
>>>>> platform for people and institutions interested and involved in ICT policy
>>>>> and regulation. The network aims to act as a catalyst for reform in the ICT
>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>>> online that you follow in real life: respect people\’s times and bandwidth,
>>>>> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
>>>>> not spam, do not market your wares or qualifications.
>>>>>
>>>>
>>>>
>>>> —
>>>> Beryl
>>>> ***********************************************
>>>> Beryl Aidi
>>>> Freelance Campaign and Communication Specialist
>>>> Skype: beryl.aidi
>>>> Twitter: @thespannergal
>>>>
>>>> Darkness cannot put out the Light. It can only make God brighter.
>>>> —Author Unknown.
>>>>
>>>>
>>>> _______________________________________________
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>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people\’s times and bandwidth,
>>>> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
>>> _______________________________________________
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>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people\’s times and bandwidth,
>>> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>
>
> —
>
>
> ****************************Dr. Mary Ngunyi*
> *Afrika ICT Strategies Inc.*
> *Technology Consultant*
> *US:1-301-642-5345;KE:+254-733-503-110;770722018;722802420*
> *mariangunyi@gmail.com <mariangunyi@gmail.com> *
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

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