Just received an invite for the following webinar
This could be timely, seeing the current discussion on this list.
On Wed, 17 Feb 2021, 07:01 Ali Hussein via kictanet, <
> @Sidney Ochieng <email@example.com> and listers. This is a great
> conversation. I like Kivuva\’s argument on market forces. What we should
> possibly ask is this:-
> 1. Did Safaricom deliberately sought to hoodwink customers, hook them on
> cheap internet, and once they had penetrated the market changed the Terms
> of Service? And if so, are there other options in the market?
> 2. It wasn\’t very long ago that this list was full of complaints about
> Zuku\’s service. That seems to have disappeared. Could it be because an
> alternative was offered in the form of Faiba by Jamii and Safaricom\’s Home
> Fibre? I understand that Liquid is also testing a home internet offering.
> The more the merrier.
> 3. The regulator has been awfully silent as this debate rages on social
> media. Time for some direction?
> *Ali Hussein*
> Digital Transformation
> Tel: +254 713 601113
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: ke.linkedin.com/in/alihkassim
> Any information of a personal nature expressed in this email are purely
> mine and do not necessarily reflect the official positions of the
> organizations that I work with.
> On Wed, Feb 17, 2021 at 1:29 AM Sidney Ochieng via kictanet <
> firstname.lastname@example.org> wrote:
>> Thanks Mwendwa for the resources. I\’m going to push back on your point on
>> using market share to define whether or not competition exists in this
>> market obscures a lot. When it comes to fixed lines what matters is where
>> the cable terminates near enough to you connect to. There are entire
>> neighbourhoods that are only served by a single provider. So my question
>> still stands about what the CA is doing to ensure more competition.
>> On Tue, 16 Feb 2021 at 21:47, Mwendwa Kivuva <Kivuva@transworldafrica.com>
>>> Thanks Sidney for initiating this debate.
>>> On Tue, 16 Feb 2021 at 19:44, Sidney Ochieng via kictanet <
>>> email@example.com> wrote:
>>>> Not sure if you\’ve seen the stir online of changes to the ToS with
>>>> Safaricom\’s home offering.
>>>> Safaricom is destroying Home Fibre with new â€˜Fair Usageâ€™ Limits:
>>>> The response from the company has been disappointing in the extreme,
>>>> misleading with statistics and suggesting that it\’s best customers are
>>>> never mind that working for home has lead to increased demand and use
>>>> of their services.
>>> That tweet certainly does not call resellers thieves. It calls them
>>>> All this is beside the point, at least for this forum, what I\’m
>>>> concerned about this that if we didn\’t have an eagle-eyed blogger looking
>>>> out for this, it would have been completely missed until it was already in
>>>> So I have a few of questions:
>>>> 1. Does the CA have any policies around ToS changes around services
>>>> under their purview and how they are communicated to users?
>>>> CA has a consumer and public affairs department. Here is what they have
>>> to say about ToC ( CA/CPA/CEP/B/05/2014 )
>>> Perhaps CA should update that information. It is 6 years old. But good
>>> information nevertheless.
>>>> 1. Should companies that run what could be considered critical
>>>> infrastructure be allowed to arbitrarily change their ToS to apply
>>>> retroactively especially if it\’s to the detriment of their customers?
>>>> I hope lawyers here can help us with this.
>>>> 2. If customers choose not to accept a change in ToS what redress
>>>> do they have given that perhaps the provider is the only one available in
>>>> their area.
>>>> 3. Finally, given that we know this could all be avoided if there
>>>> was more competition in the fibre market, what is the CA doing to make it
>>>> so that we have more competition in that area? It\’s concerning that
>>>> Safaricom seems to only option for home connections in several places
>>>> Determined by the market and economic forces. Just the other day,
>>> Safaricom was not in the home fibre market. What they have provided are
>>> more options for consumers. Numbers are stubborn facts. Fixed data
>>> subscription is as follows: Data source CA, July -September 2020 period,
>>> page 19
>>> Safaricom PLC 229,406 subscribers, 35.6% market share
>>> Wananchi Group (Kenya) Ltd* 202,237 subscribers , 31.4 35.6% market
>>> Jamii Telecommunications Ltd 127,914 subscribers , 19.8 Poa % market
>>> Internet Kenya Ltd 56,824 subscribers ,8.8% market share
>>> Mawingu Networks Ltd 11,087 subscribers, 1.7 % market share
>>> Internet Solutions Kenya Ltd 9,228 subscribers, 1.4 % market share
>>> Consumers are speaking with their wallets.
>>> As a policy discussion list, probably what we should be asking is what
>>> is the fair cost for certain broadband packages, and whether there is
>>> anything that can be really unlimited. Wearing my competent network
>>> engineer hat, I can tell you even at Safaricom, they don\’t have unlimited
>>> bandwidth. Bandwidth is a limited resource to the extent of the network
>>> devices, network media, and cost of acquiring and delivering that bandwidth
>>> to your edge device.
>>> Best Regards
>>> Mwendwa Kivuva, Nairobi, Kenya
>> *Twitter:* @princelySid
>> *Skype: *sidney.ochieng | *Github:* princelySid
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
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