Report – Content Moderation of Kiswahili on Social Media Platforms
stakeholders/experts is a crucial step in addressing the challenges of
moderating Kiswahili content effectively.
Kind regards,
Andrew K Kipkebut PhD.
Lecturer /Coordinator Innovation and Business Incubation
Kabarak University,
Phone:0719499615.
Homepage <www.kabarak.ac.ke/innovations> | Linkedin
<www.linkedin.com/in/dr-andrew-kipkebut-phd-14578a206/?trk=public_post_feed-actor-image&originalSubdomain=ke>
| Google scholar
<scholar.google.com/citations?user=gQDrrtcAAAAJ&hl=en>
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*Innovation is the specific instrument of entrepreneurship*
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On Mon, Jan 13, 2025 at 2:11 PM Victor Kapiyo via KICTANet <
[email protected]> wrote:
> This report investigates how social media platforms moderate Kiswahili
> content, focusing on Kenya and Tanzania due to their large
> Kiswahili-speaking populations and differing approaches to moderation.
>
> Main findings:
>
> The study reveals that Instagram and TikTok are the most popular platforms
> in the region, with concerns rising about misinformation and hate speech in
> the Kiswahili online sphere.
>
> Three main approaches to Kiswahili content moderation were identified: a
> global approach (Meta) applying uniform policies, a local approach (TikTok)
> attempting cultural context consideration but limited by primarily Kenyan
> moderators, and a multi-country approach (JamiiForums) employing native
> moderators from each country for better contextual understanding.
>
> Content moderation vendors often misrepresent the job’s realities, failing
> to adequately prepare moderators for graphic content, leading to
> inconsistencies and inaccuracies in content evaluation.
>
> The report highlights the challenges of moderating low-resource languages
> like Kiswahili, emphasizing the need for more inclusive and representative
> approaches that account for linguistic diversity and cultural nuances
> across different East African countries.
>
> cdt.org/insights/moderating-kiswahili-content-on-social-media/
>