Queries as Sh144m missing from e-citizen agencies’ collections
eCitizen platform is deeply concerning. Has anyone here had experience
dealing with refunds or transaction disputes on eCitizen? Would be great to
hear how these issues are handled in practice.
Best regards,
Alexander N. Kathanzu
On Thu, 27 Feb 2025 at 04:10, Victor Kapiyo via KICTANet <
[email protected]> wrote:
> Dear Listers,
>
> According to this article, at least Sh144 million collected by different
> government agencies through the e-citizen platform is missing and cannot be
> accounted for, raising queries of possible embezzlement amid the digital
> shift of government services.million. Also, about Sh1.9 billion was
> recorded by e-citizen as partial, incomplete and duplicated payments, which
> means they were received but not used for the intended purpose by the payer.
>
> Further, the Government Digital Payment Unit, which is in charge of the
> eCitizen platform been in breach of the law as it is not registered as a
> data controller at the Office of the Data Protection Commissioner and has
> no data protection policy.
>
> The platform is also still controlled by a private sector player and the
> government has no full control over it, and has to consult the external
> player for any alteration of the platform including onboarding of new
> services.
>
> Read more:
> www.businessdailyafrica.com/bd/economy/queries-as-sh144m-missing-from-e-citizen-agencies-collections-4940362
>
> Anyone who’s been lucky to get a refund from eCitizen?
>
>
>