KICA Amendments: compensation of telecommunication consumers for call drops

Dear Kivuva,

It is the Communication Authorities role to enforce quality control.
Members of parliament should concentrate on their roles. We are setting a
wrong precedence by enforcing quality control issues.


On Thu, 24 Oct 2019, 12:24 pm Mwendwa Kivuva via kictanet, <> wrote:

> The new amendments to KICA proposed by Hon. Elisha Odhiambo, MP, published
> on March 15th, 2019, seeks to add a new section 34A on the compensation of
> telecommunications consumers for call drops.
> 34A. (1) A licensee is liable to credit a consumer who initiates a call
> that gets cut out after a connection by Kenya Shillings ten worth of
> airtime for each call drop within its network for a maximum of three call
> drops per day
> (2) A licensee shall not be liable to compensate a consumer, where a call
> gets cut out due to third party interference on the licensee\’s connection
> lines, inevitable accident or *force majeure*.
> The rationale of the bill is to make provisions for quality of service to
> consumers making calls by compelling licensees in the telecommunications
> industry to invest in infrastructure that will guarantee the quality of
> service for consumers making calls.
> What are your thoughts on this new amendment? Is it adequate? Does KICA
> cover all other telecommunications service consumers?
> Warm Regards
> ______________________
> Mwendwa Kivuva,
> _______________________________________________
> kictanet mailing list
> Twitter:
> Facebook:
> Unsubscribe or change your options at
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people\’s times and bandwidth,
> share knowledge, don\’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.

kictanet mailing list