Kenyans Unhappy with CA Complaints Handling

www.ca.go.ke/sites/default/files/2025-01/Customer%20Satisfaction%20Survey%20Report%2020232024.pdf

On Wed, 5 Feb 2025, 08:30 Victor Kapiyo, <[email protected]> wrote:

> According to a recent survey, over 70 percent of Kenyans who have lodged
> complaints with the Communications Authority of Kenya (CA) say they’re
> dissatisfied with how the sector regulator responded to and handled their
> issues, pointing to low quality service at the State agency.
>
> The customer satisfaction survey report published by CA reveals that the
> complaints handling process at the agency is one of its most
> dissatisfactorv functions.
>
> Read more:
> www.businessdailyafrica.com/bd/corporate/technology/why-kenyans-are-unhappy-with-the-tech-sector-regulator-4913088
>
> Anyone with a similar experience?
>