A call for better Service Level Agreements – Utility Providers

Hi Mbugua,

There is a real need for change and if there is a consumer lobby group that
is able to agree certain rules with the utility sector, please also add
data and voice connect, emergency services.

Baiju Shah

On Tue, 9 Jan 2018 at 19:52, Mbugua Njihia via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> Like many Kenyan’s who do not live near key installations served by
> dedicated power lines, having reliable power for both home and office use
> can be a game of chance. We have become accustomed to outages and brown
> outs from the lightest of rains and the odd monkey tinkering with and
> tripping some wires.
> Unfortunately, I have never once heard of restitution to a customer,
> resulting from downtime – scheduled or otherwise from the electricity
> transmission and distribution monopoly. That electricity is a key element
> in all factors of production and needed for the addition of value and
> maximization of outputs across industries, should say something about the
> service guarantees that should be available to consumer’s turnkey.
> www.mbuguanjihia.com/tech/call-better-service-level-agreements.html
> *Regards,*
> Mbugua Njihia
> ᐧ
> ᐧ
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