Queries as Sh144m missing from e-citizen agencies’ collections
According to this article, at least Sh144 million collected by different
government agencies through the e-citizen platform is missing and cannot be
accounted for, raising queries of possible embezzlement amid the digital
shift of government services.million. Also, about Sh1.9 billion was
recorded by e-citizen as partial, incomplete and duplicated payments, which
means they were received but not used for the intended purpose by the payer.
Further, the Government Digital Payment Unit, which is in charge of the
eCitizen platform been in breach of the law as it is not registered as a
data controller at the Office of the Data Protection Commissioner and has
no data protection policy.
The platform is also still controlled by a private sector player and the
government has no full control over it, and has to consult the external
player for any alteration of the platform including onboarding of new
services.
Anyone who’s been lucky to get a refund from eCitizen?