Kenyans Unhappy with CA Complaints Handling
According to a recent survey, over 70 percent of Kenyans who have lodged
complaints with the Communications Authority of Kenya (CA) say they’re
dissatisfied with how the sector regulator responded to and handled their
issues, pointing to low quality service at the State agency.
complaints with the Communications Authority of Kenya (CA) say they’re
dissatisfied with how the sector regulator responded to and handled their
issues, pointing to low quality service at the State agency.
The customer satisfaction survey report published by CA reveals that the
complaints handling process at the agency is one of its most
dissatisfactorv functions.
Anyone with a similar experience?
